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Post  Admin on Mon Aug 01, 2011 1:17 pm

Understanding how the travel PR firm works will get you hooked on using this method for making more sales and building better relationships with your customers. In this instance, it is easier to spot the winners because the travel PR firm will have a proven track record detailing how they have helped other businesses grow and expand. One of the main goals of the public relations firm is to give consumers a realistic picture of what can be expected. With the power of social media also comes the ability to broadcast loud and clear any disappointments or problems. So, your PR firm will play a huge role in online reputation management. There is nothing harder on a business than a dissatisfied customer.Because travelers nowadays rely heavily on the web to make their travel arrangements, reviews they find online from other customers or guests will have a huge bearing on their buying decision. A reputable PR travel firm will manage your reputation by keeping an ear to the grindstone and listening to what people have to say about your products, your services, and your employees online. By tracking both positive and negative comments online, you will be able to forge better relationships. With simple online tools such as Google Alerts and Technorati, your PR firm will be able to monitor every important term about your business. This includes, but is not limited to the name of your business, any old names your business may be listed under, the names of your managers and even other employees.Your travel PR firm can help you to respond to all kinds of customer comments in the most professional manner possible. Certain popular review sites in the travel industry such as TripAdvisor provide for management responses and your PR firm can take care of these responses for you. Travel PR firm also work to create specific guidelines on the best way to handle negative comments published on the web. Additionally the team will help you to formulate your response policy beforehand and will make every effort to follow-up quickly with all feedback. You can use any complainants as a great opportunity to improve specific areas of your business.By now you have probably noticed that an effective travel PR firm will do more than just play defense. In fact, they will be proactive in creating a positive buzz with the help of social media promotions based on your business. When you hire a travel PR firm, you will more than likely be assigned an account executive who will work closely with you. This person will act as a liaison between your company and the team assigned to work on your account. They will develop a plan for your public relations campaign and you will be able to ask any questions you may have and request additional information. The type of contract you have will determine if you will receive a new plan monthly, quarterly or yearly. Because we live in an increasingly complex society, using the services of a travel PR firm is an excellent way to manage the advertising needs of your business.

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